Frequently Asked Questions
When will my order ship?
Orders are usually processed within 1-3 business days. Promotions, holidays, or orders requiring additional verification may take longer.
How long does delivery take?
Most U.S. orders are estimated to arrive 5-12 business days after shipment. Remote areas, Alaska, Hawaii, and some P.O. boxes may take 7-20 business days. A more specific estimate shown on the product or checkout page controls.
How do I track my order?
After shipment, we will send tracking information to the email used at checkout. Tracking may take 2-5 business days to update before the carrier's first scan.
Can I change or cancel an order?
Contact [[CUSTOMER SUPPORT EMAIL]] as soon as possible. If packing or shipment has not started, we will try to help, but changes and cancellations are not guaranteed.
What if my item is damaged, missing, or incorrect?
Contact us within 7 calendar days after delivery with the order number and clear photos of the outer packaging, shipping label, and item issue. Once verified, we will provide a replacement, exchange, or refund as required by law and this policy.
Can I return an item?
Eligible items may be returned within 30 calendar days after delivery. Items must be unused, unworn, unwashed, and returned with tags and original packaging. See the Return and Refund Policy for exceptions.
When will I receive my refund?
We usually process refunds within 5-10 business days after receiving and inspecting the return. Your bank or payment provider may need additional time to post the credit.
How do I unsubscribe from marketing email?
Use the Unsubscribe link in any marketing email or contact [[CUSTOMER SUPPORT EMAIL]]. Transactional messages such as order confirmations and security notices may still be sent.