Return and Refund Policy

30-Day Return Window

You may request a return of an eligible item within 30 calendar days after the order is shown as delivered. We may be unable to accept later requests unless required by law.

Return Condition

Items must be in the condition received: unused, unworn, unwashed, free of stains or odors, and with original tags, accessories, instructions, and packaging. Provide the order number or valid proof of purchase. Try-on should be limited to a reasonable inspection of size and appearance.

Non-Returnable or Restricted Items

Custom or personalized goods, opened intimate or hygiene-sensitive items, gift cards, items clearly marked Final Sale, and items damaged for reasons unrelated to product quality are generally not returnable. This does not restrict rights for defects, incorrect items, or other rights required by law.

How to Start a Return

Within the return window, submit the order number, reason, and required photos through [[RETURN PORTAL URL OR RETURN EMAIL]]. Unauthorized returns may not be identifiable or processable. After authorization, ship within 7 calendar days according to the instructions and keep proof of shipment.

Return Shipping

For change of mind, fit, or another non-defect reason, the customer pays return shipping and original shipping charges are generally non-refundable. For a verified defect, transit damage, missing component, or incorrect item, we pay reasonable return shipping and provide a refund, exchange, or replacement.

Inspection and Refund

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 5-10 business days. Bank or card posting time is outside our control. If an approved refund has not appeared after 15 business days, contact [[CUSTOMER SUPPORT EMAIL]].

Exchanges

For the fastest service, return the original item and place a new order after the return is approved. If direct exchanges are offered, they depend on inventory.

Cancellation and Refused Delivery

Contact us as soon as possible to request cancellation. We may not be able to cancel after packing or shipment begins. Unauthorized refused deliveries may be reduced by unrecoverable shipping costs, without limiting non-waivable legal rights.

Statutory Rights

This policy does not limit non-waivable rights under applicable law concerning defective, misdescribed, undelivered, or otherwise nonconforming goods.